DATE: 06/02/13
PERSON : Val Walton (Peterlee)
"My laptop computer, a rather elderly HP Compaq nx9110, came down with a really nasty and stubborn virus. It disabled my anti-virus software, wouldn't let me install an alternative and compromised my online banking so that the bank had to put a block on.
I had no idea how to repair it, but Andrew saw my plea for help and offered to sort it out for me.
I wasn't very hopeful, in fact I'd come near to throwing it through the window, but although it was a very stubborn virus Andrew was even more stubborn, even when it kept coming back!
After several days of perseverance he returned my laptop to me clean and with improved anti-virus software, and now it's running sweetly with no problems.
Thank you Andrew, you are my hero!!"